I arranged to examine and test drive a Volvo XC70 that caught my eye on the internet as an upgraded replacement to our XC70 that was totaled a few days before that left me with no injuries except a mild headache. When I buy a car I know ahead of time exactly what I want, what features are important, and how much I am willing to pay for it. Upon arriving at the dealer after a two and half hour drive from northern Vermont, I found the newer wagon to be exactly as advertised. I immediately met Tami at Lovering Volvo of Concord whom I found to be a joy to work with. She was extremely knowledgeable about all the relevant details on the car's features, warranties, and maintenance. Tami ensured that my companions for this venture, my wife and pooch, were well taken care of, and even permitted the dog to participate in the test drive (we all three drive to work together in this car in the winter). Importantly, once the decision had been made to purchase the car, she made every effort to expedite the business at hand so we could get on our way home. Before departing and after the car was prepped, Tami gave a quick, but thorough run-through of the essential operation and comfort features, and even set-up the bluetooth for our phones. I've bought several cars through the years, but this experience, largely due to Tami's personable nature and highly competent service, was undoubtedly the best!
This is the 3rd car I have purchased from Lovering Volvo, and it's the 3rd time I've had pleasure of working with Tami. Her quality of customer service is truly a gift. I thank all the folks at Lovering Volvo for allowing me the opportunity to be your customer.
Recently purchased a used Volvo S60. Tami was wonderful to deal with, knowledgeable and listen to what we wanted. We felt no sales pressure.Highly recommend her.
I recently purchased a 2019 S60 R-Design from Lovering in Concord. I primarily worked with Andrea during the sales process and Thomas for the overview of the features of the car. Both were excellent to work with and, while there were shipping delays on the vehicle nationwide, Andrea did an excellent job keeping me in the loop with weekly status updates. The sales process was low pressure and most of the sale was done by telephone, email, and text message (since it was a pre-order). While I knew a more traditional sales process was an option, I appreciated Andrea's willingness to adapt to a non-traditional approach to fit my work schedule. I tend to be very critical of cars and car dealers (it took me 18 months to decide on this car and dealership) and I have walked away from several dealerships for their less than ideal behavior (despite liking the car). However, the team at Lovering Concord is well above average and they treat their potential customers as if they are already a part of the Lovering family. I would highly recommend a visit to Lovering Concord to anyone looking to buy a new (or used) car.
Unbelievable service from lovering Volvo. Today makes the second time in 2 years I have purchased a vehicle from them and I am still not let down. The first vehicle was for my fiance and today was for me, Tami at lovering Volvo really goes above and beyond to help provide the utmost service. I would highly recommend this company as well as Tami for anyone looking for a new or used vehicle. You will not be let down, garunteed.
I went to Lovering because I wanted to test drive the Outlander (Lease) Sport, after going on a test drive, Alex and I decided this wasn't a good match. There was an Mitsubishi Lancer out front, I didn't think the numbers would work but between Alex and Andrea Tuthill, they got the deal done for me. Looking foward to coming back in a few years to buy a Volvo!
Lovering Mitsubishi made buying my first new car a very easy and enjoyable experience. Angela was absolutely AMAZING! She walked me through every step and helped me find a car that worked with my budget. I'm so happy with my experience here, I actually look forward to my first oil change, because I will be back!! Thank you so much Angela and everyone else at Lovering!
We were searching for a V60 XC to lease but the assistance we received from Tami was so helpful we ended up purchasing one instead of leasing! She was able to find us everything that we wanted in the V60 XC & we couldn’t be happier! Tami was incredibly helpful throughout the process & we would highly recommend working with her at Lovering Volvo!